Terms & Conditions
These Terms & Conditions apply to all purchases made through the website of Susan & Mark California, accessible via info@susanmarkcalifornia.com .
By placing an order on our website, you agree to be bound by the following terms.
Applicability
By purchasing a product from our website, you confirm that you have read and understood these Terms & Conditions and agree to comply with them.
If you do not agree with any part of these terms, please do not place an order or use our services.
Product Information
We take great care to ensure that all product descriptions, images, and prices are accurate and up to date.
However, occasional errors or inaccuracies may occur. Susan & Mark California reserves the right to correct or update any information at any time without prior notice.
Please note that colours may vary slightly depending on lighting conditions and screen settings.
Orders and Payment
All orders are processed once full payment has been received.
Payment methods may vary depending on your country or region. It is the customer’s responsibility to ensure the correct payment details are provided.
After your payment has been confirmed, you will receive an order confirmation email containing your order details.
Please check this confirmation carefully to make sure your shipping address and information are correct. We cannot make changes once the order has been processed.
We reserve the right to suspend or cancel orders suspected of fraud or unauthorized activity and encourage customers to contact us directly in that case.
Processing and Delivery
Our average processing time is 1–3 business days.
Estimated delivery time is 3–7 business days depending on the customer’s location.
All orders are shipped directly from our supplier in China.
Delivery times are approximate and may vary due to external factors such as customs clearance, courier delays, or weather conditions.
Susan & Mark California cannot be held responsible for delays beyond our control or caused by third parties.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Returns and Cancellations
Please refer to our Return Policy for detailed information about returns and cancellations.
Returns are only accepted if they meet the conditions described in that policy.
Return shipping costs and any applicable customs duties are the responsibility of the customer.
Liability
Susan & Mark California is not responsible for any loss, theft, or damage to parcels once tracking information confirms delivery to the address provided by the customer.
It is the customer’s responsibility to verify that all delivery details are accurate before completing the purchase.
We are not liable for delays or delivery failures caused by courier issues, customs inspections, or other external circumstances.
Intellectual Property
All content on this website, including text, images, graphics, designs, and logos, is the exclusive property of Susan & Mark California.
No material may be copied, distributed, reproduced, or used without prior written consent.
Complaints
If you have a question or complaint regarding your order, please contact us at info@susanmarkcalifornia.com .
We aim to respond within five working days.
Governing Law
These Terms & Conditions and any disputes arising from them are governed by Dutch law.
Both parties agree to attempt to resolve disputes amicably before pursuing legal action.